Quick links:
- Renew Hosting - Renew/reactivate hosting account
- Renew Domain Name - Renew domain names
- Nameserver change - Change the nameservers on your domain name
- Transfer domain name TO us - Only for non-.UK domain names (i.e. .COM .NET .ORG .EU)
- Transfer domain name FROM us - Transfer domain name away
Search Knowledge Base:
Find answers to common problems in the Knowledgebase
Before you submit a new ticket, please check in the Knowledge Base for a solution to your problem — many common topics are covered there. You can search the Knowledge Base below:
Submit a new ticket to the helpdesk:
Resolve your issue using our troubleshooter — if the troubleshooter cannot help you'll be able to contact our 24/7 technical support team who should be able to help. Response times for many issues can be, and often are, as low as 5 minutes!
- Submit a ticket via the troubleshooter
- Submit a ticket directly to Technical Support
- Submit a ticket directly to Billing/Sales
View or update an existing ticket:
If you've already submitted a ticket and received your password, please log in below. If you cannot remember your helpdesk login details, you may retrieve those here. Note that these login details differ from your control panel login details. If you haven't yet submitted a ticket, you won't have login details — please submit a ticket via the above link instead.
To view and respond to existing issues, you must be logged into the helpdesk.
Useful links:
- Flash Tutorials - not sure quite where to start or how to do something? Walk yourself through many common operations with our Flash Tutorials
- Software, Documents & Forms - Popular software, user manuals, and the domain transfer form
- Reset cPanel/FTP Password - If you've lost or cannot remember your control panel password, you can automatically reset it here
- Server Status - View the current server status and notices of planned maintenance
- News & Announcements - Most news and announcements will be archived here
- Script Installation Service - Struggling to install a script that isn't offered via the control panel? Let us install it for you for just £10!