FreeVirtualServers: Support Level Upgrade
Upgrade Support Level
Our support levels are based on your hosting package and are defined in terms of our response time to your issue. The response times quoted are the maximum time you can usually expect to wait to receive a response to your ticket.
Support Levels are defined as:
| Hosting Package | Support Level | Response Time |
|---|---|---|
| Free Hosting | SupportLite | 5 working days |
| Paid Hosting | SupportPlus | 1 working day |
| Business Hosting | SupportPro | 30 minutes |
Speed up your support in one of two ways:
|
Upgrade Package from £1.50 per month
The SupportPlus and SupportPro packages are included free with our paid packages starting from Small Hosting at just £18 per year.
|
Purchase SupportPlus from £10 per year
To upgrade please enter your domain name below and click the 'Purchase SupportPlus' button to continue. You will have a chance to review your order before making payment. |