Easy Internet Solutions Ltd's Acceptable Use Policy ("AUP") is provided to give our customers and users a clear understanding of what we expects of them while using the service. All users of our services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our Terms of Service. Usage of Easy Internet Solutions Ltd's services constitutes acceptance and agreement to our AUP as well as our Terms of Service. This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using the products and services of Easy Internet Solutions Ltd ("the company") including Internet service. The policy is designed to protect the security, integrity, reliability, and privacy of both the company's network and the products and services Easy Internet Solutions Ltd offers to its customers. Easy Internet Solutions Ltd reserves the right to modify this policy at any time, effective immediately upon posting of the modification. Your use of Easy Internet Solutions Ltd's products and services constitutes your acceptance of the Acceptable Use Policy in effect at the time of your use. You are solely responsible for any and all acts and omissions that occur during or relating to your use of the service, and you agree not to engage in any unacceptable use of the service. Due to the myriad of possibilities in maintaining a network, this document is intended to act as a guideline to service and not to be all encompassing. Legal action may be taken by Easy Internet Solutions Ltd or the appropriate police force in certain circumstances. We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Easy Internet Solutions Ltd may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Easy Internet Solutions account or other actions WITHOUT PRIOR NOTICE. We do not routinely monitor the activity of accounts except for measurements of system utilization, the preparation of billing records and during technical support requests. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service. You may not use your account to publish material, which Easy Internet Solutions determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.
Direct violations of our Acceptable Use Policy includes, but is not limited to, any of the following:
Copyright infringement. Including, but not limited to:
Easy Internet Solutions Ltd accounts operate on shared resources. Excessive use or abuse of these shared network and hosting resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network or server performance is prohibited by this policy and may result in termination of your account.
Scripts known to cause a high level of resource usage, or those that automatically refresh themselves, are forbidden. Examples include, but aren't limited to:
Our cPanel shared hosting packages come with limits on CPU, RAM and IO usage.
The limits are available to view from inside your cPanel account, it's possible to upgrade these limits by moving to a higher plan.
Some of our shared hosting packages offer unlimited bandwidth. The intention of providing unlimited bandwidth is to eliminate the need to worry about bandwidth use. While there is no explicit limit we do have to ensure individual websites do not cause excessive usage that upsets or interrupts other users of the shared servers. All packages offering unlimited bandwidth are intended for personal or small business websites.
In addition to bandwidth there are other finite server resources such as CPU and memory; all accounts making use of unlimited bandwidth must still abide by the resource limits as described by the Fair Usage section.
Accounts taking advantage of unlimited bandwidth must not:
Some of our shared hosting packages offer unlimited web space. The intention of providing unlimited web space is to eliminate the need to worry about your disk usage. While there is no explicit limit we do have to ensure individual accounts do not cause excessive usage that interrupts other users of the shared servers. All packages offering unlimited web space are intended for personal or small business websites.
Server hard disks are finite in size; while we will scale with capacity it is expected that individual accounts be respectful of other users sharing the server and not exceed many multiples of the average disk usage.
Accounts taking advantage of unlimited web space must not:
All our packages contain limits on the number of files that can be stored in the hosting account, but not the size of the files themselves.
Files may be removed without notice from hosting accounts where this is deemed to have taken place.
Some of our shared hosting packages offer unlimited add-on domains. The intention of providing unlimited add-on domains is to eliminate the need to worry about the number of websites you host. While there is no explicit limit we do have to ensure individual accounts do not cause excessive usage that interrupts other users of the shared servers. All packages offering unlimited add-on domains are intended for personal or small business websites.
For the avoidance of doubt normal usage of add-on domains to host websites is acceptable; the abusive adding of hundreds or thousands of add-on domains is not acceptable.
Upon notification of the existence of an abusable resource (for example, an insecure form mail script, outdated software installation or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shall be considered a violation of this policy and enforced as such.
Easy Internet Solutions reserve the right to restrict access to finite resources such as, but not limited to, CPU, RAM, disk access, where customer applications, scripts or other static or dynamic applications consistently consume above average use.
You must not:
Easy Internet Solutions Ltd may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or E-mail. Prior to suspension or termination, Easy Internet Solutions Ltd attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, Easy Internet Solutions Ltd reserves the right to suspend or terminate based on a first offense.
No failure or delay in exercising or enforcing this policy shall constitute a waiver of the policy or of any other right or remedy. If any provision of this policy is deemed unenforceable due to law or change in law, such a provision shall be disregarded and the balance of the policy shall remain in effect.
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
Some of our packages may come with, or offer as an add-on, software update notification and vulnerability scanning services. These include, but are not limited to, Fantastico software updates, cPanel add-on updates and Malwise.
These services offer scanning and notification only, without guarantee that all vulnerabilities have been detected. Malicious code can be hidden in many ways and, like a virus scanner on your computer, we can only detect malicious code that is known to be bad and, to a lesser degree, unknown code that we believe may be bad.
Should an account be found to contain malicious code, a separate service may be required to effect its removal if you are unable to do so yourself. Similar to vulnerability scanning, such removal does not come with a guarantee that all malicious code has been removed.
Easy Internet Solutions Ltd makes no guarantee of confidentiality or privacy of any information transmitted through or stored upon Easy Internet Solutions Ltd technology, and makes no guarantee that any other entity or group of users will be included or excluded from Easy Internet Solutions Ltd's network. In addition, Easy Internet Solutions Ltd may periodically monitor transmissions over its network for maintenance, service quality assurance or any other purpose permitted by the Electronic Communications Privacy Act.
We retain the right, at our sole discretion, to refuse new service to any individual, group, or business. We also retain the right to discontinue service with notice for repeated violation of the acceptable use policy over time.
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