You are responsible for backing up your data stored on Easy Internet Solutions.
We do create backups of our shared web hosting and it maybe possible to restore your website from these. However, this is not a procedure you should rely on to keep your content safe. Our backups are not a substitute to keeping your own regular backups.
Our free, unlimited shared-hosting and reseller hosting backups are taken every day.
We have built our backup system to be fast, reliable and extremely secure. Data is stored off-site in a secure data centre, our backup service is powered by a leading online storage/retrieval application . All data moved between Easy Internet Solutions and the data centre is protected by SSL encryption meaning your data is secure.
If you ask us to restore your account from our backups you will be charged a £30 +VAT restoration fee, however if you can provide your own backup file then there will be no fee. To request a restoration of content from a backup file simply send a ticket request to 'support' and clearly indicate what content you want restored. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Easy Internet Solutions servers (You must be specific with names of files, directories, databases, or if you want the entire account restored. If you don't include this information we will not be able to help you and by the time you respond to our request another backup might have run overwriting your saved files.
We will continue to backup any databases and your data will continue to be mirrored to a secondary disk using RAID. Again, whilst RAID reduces the chance of total data-loss, you must still create your own backups as required.
If your account has been terminated we do not backup these accounts. They may be able to be restored but we cannot guarantee this.
We encourage everyone to ensure that their sites are backed up, with this in mind we do offer a 'Premium Backup' service which can be accessed via your cpanel.
We do not take backups of our VPS or Dedicated servers. You can partition space on your hard drive for backups, purchase a new hard drive or use our independent backup service.
We've got years of experience behind us and currently hosting over 75,000 websites.
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Need help? Just send us a ticket. We are always here for you 24/7/365.
We own and operate our own servers in our data centre in Bournemouth, UK.
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